ROADSIDE ASSISTANCE – What is It?


We, the automobile owner, know that automotive trouble can strike at any time. For this reason, having access to roadside assistance is beneficial. Your vehicle is protected by roadside assistance if it suffers a breakdown, a flat tyre, runs out of gas, or if you become stranded. If your car ever breaks down, it doesn’t matter where you are—the side of the highway, a parking lot, or even your own driveway—you may call for roadside help.

Towing and roadside assistance services can be obtained from both your insurance company and independent companies. The term “roadside assistance” can apply to a variety of services depending on the provider.

Exactly what is it that we mean when we talk about roadside assistance?

On-road Protector, Car Helpline, and Car Breakdown service are just a few of the various names for Roadside Assistance (RSA). There is always the risk that your automobile, no matter how high-end, will wear down or burn out of gas/battery in the midst of nowhere. During those times, it may be difficult to locate a garage or technician, which may cause you to experience unanticipated delays in your travel plans. In the same way that we don’t want you to go through it, neither do you. Therefore, having access to 24/7 Roadside Assistance services can lessen the stress caused by such occurrences, allowing you to drive your automobile anywhere in the country without worry. During the policy’s duration, this service may be given at no additional cost to you or for a small fee.

For what reasons is Roadside Assistance so crucial?

Mechanical Help by the Side of the Road Coverage in your Auto Insurance Plan is an optional coverage that can be your best friend in the event of a car breakdown. If your automobile were to break down in the middle of the road, having roadside assistance coverage would ensure that a qualified mechanic would come to your aid. It’s optional coverage on nearly all car insurance policies, and it provides a lot of advantages.

  • Repairs of a minor kind are handled over the phone in the event of a call from the customer. Infrequent but manageable problems that bring the car to a halt are usually within the driver’s purview to fix if given the right instructions.
  • If the automobile is unable to be driven because of a breakdown (whether mechanical or electrical) or an accident and the damage is too extensive to be fixed on the spot, the towing service will take it to the nearest repair shop.
  • If the car won’t start because the battery is dead, a service specialist will be dispatched to give it a jumpstart.
  • To replace a flat tyre, a professional will be dispatched to your location if you’re unable to do it or do not possess a spare tyre.
  • It’s always a good idea to have a spare key in case the motorist misplaces or breaks their primary set. In such instances, the supplier will still send someone to your home to collect the keys.
  • Don’t worry if you suddenly find yourself low on petrol; a fuel delivery service is available. Get help on the roadside with the help of Roadside Assistance Cover. Gasoline can be brought to the location, however, the service may come at a cost.
  • As for point number seven, the insurance company will arrange lodging for the automobile owner if they like to stay close to the repair shop.
  • While the insured car is being repaired, the policyholder can take advantage of the taxi service provided by the insurance company to get to and from work and home. But this service is only offered to one location at a time.

Suppose I don’t have access to emergency road service

then Without roadside help, you’ll need to get in touch with a towing service or a repair if your car ever breaks down. This, however, can become more difficult in the event of an emergency at night, in bad weather, or while visiting an unknown location.

You will also be expected to pay for any necessary services with your own money. For example, if you need help with a dead battery, locked keys in the car, or a flat tyre, you might pay between Rs. 5500 and Rs. 6000. The annual cost of a typical roadside assistance plan is significantly lower, at around Rs.600.

Considering the Options Before Purchasing Roadside Assistance Coverage

When it comes to filing claims, you won’t be surprised by anything because the terms and conditions are quite clear. Important things to remember with Digit’s roadside assistance coverage:

  • Roadside Assistance coverage is not counted as a claim, however, you can only use it a maximum of four times each policy year.
  • Two claims for Fuel Assistance are allowed during the policy’s duration.
  • To avoid unnecessary costs, use Roadside Assistance only when absolutely necessary. For instance, roadside assistance isn’t necessary if you can safely tow your car to a local repair shop or an authorized dealer.
  • Your roadside assistance policy will pay for both parts and labour, but only for up to 45 minutes of service at the scene of an accident.
  • You will not be covered if you have been driving while under the influence of alcohol or drugs or if you do not have a valid driver’s license, just like with any other vehicle or motorcycle claim.

Need to know where the closest to me roadside service is located?

If you need the help of a local service, all you have to do is look it up in your area’s directory. So, from your current location, start looking up “roadside assistance near me” to see what businesses are offering such services. Because you never know where or when you’ll need it, roadside assistance for your car is a necessity all around the World. As a result, you require nearby roadside assistance at any time. Choose an online service for the finest results.

Who should get emergency road service?

If your automobile or motorcycle is less than five years old, you should include roadside assistance as part of your comprehensive insurance coverage to ensure that it is properly cared for and safeguarded at all times.

Regular travellers might consider signing up for around-the-clock roadside assistance. You can’t predict when you’ll need assistance on the road.

The difference between those of us who can and those of us who can’t is that the former can shrug off minor setbacks while the latter can’t. If you’re the type that panics at the thought of having to take your vehicle or motorcycle in for even simple repairs in the event of a breakdown or other emergency, a Roadside Assistance rider on your insurance policy will be your saviour.

When a car is still under warranty, is it necessary to have roadside assistance?

In most cases, a dealer will provide roadside assistance as a standard element of a new-car warranty these days.

To rephrase, depending on the terms of your car’s warranty, you might be eligible to use a service like roadside assistance.

If you’re on the fence about whether or not to stick with your current provider, reading up on the competition’s terms and conditions can help you make an informed decision.

Bottom line

Any motorist would be wise to pay for roadside assistance. It makes no difference how old your vehicle is or how many times it has broken down in the past. Help at the side of the road is available to keep you safe. It can facilitate a speedy recovery from mechanical failure.

Consider whether you’d rather have roadside assistance covered by your auto insurer or by a separate company. Think about your financial situation and your way of life and decide what is best for you. You should know what is covered and how to contact your supplier if you ever need service before deciding on a provider.


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